Returns & Exchanges
At Hearts Direct, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day hassle-free return policy on all unworn and unwashed items. If your equipment or apparel doesn't meet your performance standards, we are committed to making it right through a quick exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely tape it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy as we process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing