Frequently Asked Questions
Everything you need to know about your Hearts Direct sports gear.
How long does shipping take for customized jerseys?
Customized apparel typically requires 3-5 business days for production before being shipped. Once dispatched, standard shipping takes 5-7 business days.
What is your return policy on used sports equipment?
For hygiene and safety reasons, we only accept returns on equipment in its original, unopened packaging within 30 days of purchase. Used items are not eligible for return unless a manufacturing defect is present.
Do you offer bulk discounts for local sports teams?
Yes, Hearts Direct offers tiered pricing for schools, clubs, and local teams. Please contact our sales team directly to receive a custom quote for bulk orders.
How do I know which size of protective gear to buy?
Each product page features a detailed 'Size Guide' button. We recommend measuring according to those specific instructions to ensure maximum safety and comfort during play.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery's progress.